Welcome to the Coconut Paradise FAQ section! Here, we’ve compiled answers to the most common questions our travelers have about our tours, services, and the beautiful destinations we offer. We want to ensure you have all the information you need for a seamless and enjoyable experience with us.
1. What is the ideal time to visit Panama?
2. How is the weather or the best time to visit San Blas?
The weather in Guna Yala is hard to predict and changes quickly. It can be sunny, cloudy, calm, windy, rainy and/ or thunderstorms all in one day.
Not even our guides who have lived there all their lives can predict the weather with very much accuracy for than a few hours ahead.
We do not offer refunds or discounts for rain or bad weather unless a trip is cancelled by us for safety reasons.
DECEMBER through APRIL are the months of the windy season. The ocean can be rough, boat rides can be wet, sometimes very wet. Please make sure to protect all your items. We recommend you purchase plastic bags for your luggage and zip-lock bags for your valuables (available in the supermarket on the morning of your departure). It is recommended to bring a jacket for the boat rides and occasionally for the evenings.
MAY through NOVEMBER are the months of the rainy season. Boat rides can be wet, sometimes very wet. Cabanas are made from natural materials and may leak at times. Please make sure to protect all your items. We recommend you purchase plastic bags for your luggage and zip-lock bags for your valuables (available in the supermarket on the morning of your departure). It is recommended to bring a jacket for the boat rides.
It does not necessarily rain every day during the rainy season but almost every day would be an accurate statement, so please understand this if choosing to do a trip during these months.
Refunds will not be guaranteed when guests choose to leave the islands earlier than scheduled. If a guest notifies us by 6pm the day prior to change, we likely will be able to make the change and offer a refund, but this is not guaranteed.
3. Is Spanish necessary for traveling in Panama?
While Panama is a bilingual country, and you can get by without speaking Spanish, learning some Spanish phrases or Panamanian expressions will enrich your travel experience. It will enhance your interactions with locals and deepen your cultural appreciation. In certain areas or situations, having more Spanish skills or a professional guide may be necessary.
4. How early should I make a reservation?
Given the limited availability of cabins and seats, we advise booking as soon as possible to secure the best options. Remember, cancellations are free up to 72 hours before your tour departure.
5. What should I pack for the San Blas Islands?
- Original Passport: Copies are not accepted for entry into Guna Yala.
- Cash: To pay the remaining trip balance and territory entrance fees. There are no ATMs in Guna Yala, and credit cards are not accepted.
- Small Bag: Pack of clothing, a swimsuit, a towel, a raincoat, and sunscreen.
- Waterproof Bags: These are inexpensive and very useful for protecting your phone, camera, or money from water. Nothing ruins a swim like realizing you had cash in your pocket.
- Snacks: Bring any favorite snacks you might want.
- Flashlights or Headlamps: Essential for nighttime visibility.
- Bag Lock and Electronics Protection: Use a lock for your bag and bring protection for your electronic equipment. We are not responsible for lost or stolen items.
- Chargers or Extra Batteries: Ensure you have a way to keep your devices powered.
- Leisure Items: Bring a favorite book or anything else you might enjoy during a relaxing evening with a drink under the stars on an island in the middle of the ocean.
6. Do I need to carry my original passport?
Yes, to enter the Guna Yala community, you must present your original passport with the Panama entry stamp. Copies are not accepted. Coconut paradise is not responsible for denied entry and no refunds will be issued. Panamanian citizens and residents must present an original ID or residency document.
7. Are drones permitted in San Blas?
Drones are not allowed in the San Blas Islands. You could face a fine and have your drone confiscated, if you violate this regulation.
8. What are the tipping guidelines for guides and drivers?
In Panama, tipping is a customary way to show appreciation for good service, though it is not obligatory. Here are some general guidelines for tipping guides and drivers:
Naturalist Guide/Tour Leader: $10.00-$20.00 per person per day, depending on the quality of service and the length of the tour.
Day Tour Guide: $10.00 per person per day.
Transfer Driver: $2.00 per person for short transfers.
Tour or boat Driver: $5.00 per person per day for longer trips.
While these tips are appreciated, the most important thing is to tip according to your level of satisfaction and the quality of service provided. Panamanians value gratitude and recognition for their efforts, so any tip given with appreciation will be well received.
9. What is your refund policy?
We will not refund deposit payments made for cancellations less than 72 hours before the trips scheduled departure for standard trips.
Check our CANCELLATION & REFUND POLICIES
10. Can I reschedule my trip?
Yes, you can reschedule your trip at no extra cost by contacting us at least 3 days before your initial trip date.
11. Are pets allowed?
No, pets are not permitted.
12. Do you provide group discounts?
Yes, we offer discounts for groups of six or more. To inquire about these discounts, please email us at coconutparadisepty@gmail.com with the subject line “Discount.” We will respond to your inquiry promptly.
13. Should I be concerned about insects and bugs?
It’s advisable to bring insect repellent for the night as there can be minor sand bugs that bite when there’s no wind. Some islands might also have mosquitoes during the day.
