Standard Trips

We will not refund deposit payments for cancellations made less than 48 hours before the trip’s scheduled departure for standard trips.

Customized, Private, and Group Trips

We do not offer refunds of deposit payments for customized and private trips because we pay non-refundable deposits for equipment and often turn down other bookings to operate customized and private trips. If a cancellation is made more than 30 days in advance, the customer is entitled to a refund of up to 50% of the trip cost.

All Trips

Refunds will not be issued for any of the following reasons:

• Guests choose to leave the islands earlier than planned. If a guest notifies us before 6:00 p.m. on the day prior to the change, we can likely make the change, but island owners generally will not refund any money for future nights already reserved and paid.
• Guests choose not to participate in a pre-purchased day tour. However, if our guide cancels the day trip for safety reasons, a refund will be granted for the missed day trip.
• The weather is not to the guests’ liking. Check the weather forecast here.
• Guests do not arrive on time at the indicated pickup location and miss their departure. In this situation, we will only retain the deposit amount (which is paid to the driver) and help arrange another pickup for the guest (a new deposit will be required).
• Service issues or aspects on the islands that guests do not like. Examples include spotting trash, insects, and food. We will make an effort to resolve the complaint with the island, but we cannot promise refunds.

Additional charges for unscheduled departures:

• Guests decide to leave the islands the same day without prior request. In this case, our guides will try to find transportation, but it is not guaranteed. No refunds will be given for nights paid but not used, and an additional $25 per guest may apply if same-day transport is available.

A full or partial refund may be issued in the following circumstances:

• Panamanian or Guna authorities deem conditions unsafe for boat movement or require an island evacuation.
• Early departure due to a medical or safety emergency.

Forgotten Items

All guests are responsible for their own belongings. Therefore, Coconut Paradise is not responsible for any loss, misplacement, or damage to personal items. It is the customer’s duty to safeguard their belongings throughout the trip.

If an item is lost or forgotten, whether during the trip or in a cabin, we will do our best to find it and return it to the owner in Panama City. The affected person must contact us immediately to report the missing item.

Need help?

Email us at coconutparadisepty@gmail.com for questions related to refunds.